FAQ | Factory Direct Distributors

How I can create an account?

Place yourself in the top right of our website. Here you will see a link that says "Register" Click here ".

Then you will see a link that says "Sign Up”, Click here, then simply follow the instructions to complete the setup of your account.

Your information is never sold to another company and is kept completely private. Please see our Privacy Policy for more information.

How I can edit my account information?

Place yourself in the top right of our website. Here you will see a link that says "Register" Click here ".

1) Enter the Email

2) Enter the Password

3) Press click Login

Then you will see a link that says "My Account", in the top right of our website. Click here, just follow the instructions to complete the modification of your account

How much is my shipping?

You will be offered the shipping method U.P.S. and the price calculation. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the confirmation page.

Lost the password .

Place yourself in the top right of our website. Here you will see a link that says "Register" Click here ".

Then you will see a link that says "Reset Password”, Click here, then simply follow the instructions to complete the setup of your account.

I forgot my username.

If you forgot your username ?. please contact us through our Contact page.

How do I return my product?

Please Click on Terms of Service for more information on how to return a product.

I received the wrong product.

If you feel you have received the wrong product, please contact us through our Contact page of the website within 24 hours of receiving the product.

When will you send my order?

Please Click on Terms of Service f or more information on when your order will be sent. You will receive a shipping confirmation when your order has been sent via Email .

As I can make the payment for the products?

Payment for the products through our website will be processed by Paypal. PayPal is the fastest and most secure way to pay and receive payments. More information about the company can be found at PayPal.com.